Placing an order implies that the customer accepts, without any reservations, these general conditions of sale.
Any other condition specified by the customer, at whatever moment it is specified, cannot be opposed, unless specifically accepted by the seller.
The fact that the seller does not specifically refer to the general conditions of sale, at any point during the transaction, cannot be interpreted as a renunciation from the seller to any of the conditions specified in the general conditions of sale.

When placing an order, the customer is responsible for any mistake in the writing or wording of the address details; e.g. in the case of  an order to be delivered, the seller cannot be held responsible for not being able to deliver the ordered product due to a mistake in the writing or wording of the address.
Orders are considered valid and final once the payment from the purchaser has been confirmed.
Once shipped, any modification or cancellation of the order is not permissible; therefore payment cannot be reimbursed once the product has been shipped.
Product availability is limited to stock availability. Once a product is no longer available, it will be taken off the on-line catalog.

If a product for which an order has been placed should go out-of-stock, the seller shall contact the customer. Both parties will agree together on a product to be delivered, offering equal characteristics (size, quality) as the product originally ordered by the customer.

Flowerbox Gallery Inc. delivers across Canada. Products are delivered within the schedule specified on the order, directly to the recipient. In the event of absence of the recipient, a delivery slip will announce that the package is awaiting pick up. In such a case, due to the perishable nature of the product, pick up of the product should occur within 24 hours.
The delivery periods are indicated as precisely as possible. Should the product be delivered later than expected, the seller shall not be liable for any damages or compensation. However, should the product still not be delivered more than 12 hours after the specified delivery time, for any reason other than “force majeure”, the sale can be cancelled by the customer who will be reimbursed in full for their payment. The seller shall not be liable for any additional damages or compensation for not being able to deliver or for late delivery. Events which are considered “force majeure” would relieve the seller from any legal obligation; these include war, natural disasters, riots, fire, strikes, accidents, or the impossibility to be supplied. In the case of such events, the seller shall inform the purchaser in due time of the situation. In any case, the timely delivery of the product can only occur if the customer has achieved all his or her obligations towards the seller.

No product can be returned by the customer without a formal agreement from the seller. Any product showing a defect or non-conformity, which has to be acknowledged by the seller, will entitle the purchaser to a free replacement or to the reimbursement of their payment, without any additional compensation. The product will have to be returned to the seller in its original package within 48 hours.

The products are sold at the price applicable when the order is placed. The payment of the price is carried out by one of the payment methods accepted by the seller.

Complaints or disputes will always be received with attentive benevolence, assuming the good faith of the customer taking the time to make a statement on his or her situation. In the event of litigation, the customer shall place his or her complaint to the seller’s customer service:

Flowerbox Gallery Inc.
Customer Service
4400 rue St-Denis
Montreal, QC, H2J 2L1

Email :
info@flowerbox.ca